“She often referred to you all as like 'an extension of her family'. Always a laugh and a joke as you will no doubt remember. She only ever had good words to say about you all. She often told us how kind and patient you were with her. For this, none of us can thank you all enough. We know that you all did your utmost to make her final days as peaceful, happy and dignified as possible, and no doubt you will all continue to do so with the residents that are with you now. You are indeed the unsung heroes of the care profession, but you can rest assured that the residents past and present would stand and give testament to the wonderful environment that you provide in the twilight years of our parents and grandparents lives. Once again, we thank you all from the bottom of our hearts.”
"Richard and I and all our family would like to thank you so much for all the wonderful care you gave mum. It meant such a lot to know mum was so well looked after. You all worked so hard to make Southlands into a happy and friendly place to live, and we always felt welcomed into a family atmosphere when visiting mum. Mum spoke highly of her care and very much enjoyed the quizzes, bingo, cream tea outings and church minister visits to name but a few. We so appreciate all the hard work as mum's health declined and especially the extra support the night staff gave and prompt help when medical assistance was needed more recently. Everyone went above and beyond what was expected. It was truly appreciated."